Navigation-first
Visitors must know where to go, what to search for and which filters to apply.
AI-native customer engagement
Stop making visitors search. Start a conversation.
Engage360 turns your website into a guided conversation. Teach it your brand in iStudio, publish an Advisor that only says what is true about you, and embed it with one line of code.
Grounded in your knowledgeOne-line embedHuman hand-off built in
AdvisorAnswers grounded in what we actually know
We're a family of four and want something relaxed, but one special evening too.
Lovely. Roughly when are you travelling, and are the children young enough to need early dinners? That lets me suggest the right mix of easy days and one standout night.
grounded onBrand · ExperiencesFamily stays
Mid-December. Kids are 6 and 9.
Perfect ages for the beach-day plus lantern-dinner pairing. Shall I pass your dates to our team to confirm availability?
Type a message…
➤Illustrative example of an Advisor conversation
01 · The problem
Most websites still make the customer do the work.
Sites are brilliant at presenting information and poor at understanding why someone arrived, what they already know, and what they have not yet learned how to ask.
Catalogue-first
The experience starts with what you sell, not what the visitor is trying to achieve.
Fragmented help
FAQs, search and contact forms each answer a piece, but none understands the whole conversation.
Move from “What can we sell you?” to “What are you trying to achieve?”
02 · How it works
A digital member of your brand team.
Engage360 is a conversational layer between your visitor and your organisation. It starts by understanding intent, then builds just enough context to guide the next useful step.
The aim is not to replace people. It is to take over repetitive questions so your team can focus where judgement, empathy and presence matter.
01
Visitor arrivesThe Advisor is available without interrupting — engagement is invited, not forced.
02
Visitor chooses to talkA digital equivalent of eye contact: the visitor signals they want help.
03
Conversation explores intentOccasion, preferences, constraints and desired outcomes — through natural follow-up questions.
04
Guidance becomes personalExplanations, comparisons and next steps shaped around this visitor, citing the knowledge they came from.
05
Human hand-off when it mattersQualified enquiries pass to your team, with the conversation context intact.
06
Conversations become intelligenceWith consent, patterns reveal unanswered questions, unmet needs and emerging demand.
03 · iStudio
Your Advisor, built from your own knowledge.
iStudio is the Knowledge Studio where you teach the Advisor about your brand, decide what it may and may not say, and publish it — no engineers, no model training.
Brand Profile
Vision, mission, history, values, expertise and certifications — your voice and your facts.
Products & services
What you offer, with descriptions, specifications and pricing guidance the Advisor can cite.
Knowledge entities
FAQs, policies and how-tos that answer the questions visitors really ask.
Restricted content
Draw the boundaries: topics the Advisor must never discuss or must hand to a person.
Review & publish
Preview the Advisor, then publish a deployment bound to your allowed domains.
Embed<!-- paste before </body> on any page -->
<script src="https://engage360-v2.onrender.com/static/widget.js"
data-deployment-id="wdg_your_deployment_id"></script>
That is the whole integration. The widget loads on its own, only appears on domains you have allowed, and resumes a visitor's conversation when they return.
04 · Trust & guardrails
An AI that knows what it is allowed to know.
The goal is not an AI that knows everything. It is an AI that stays inside your approved knowledge, shows its sources, and knows when to hand over.
📚
Grounded answers
Replies draw on your approved brand, product and knowledge content, and show “grounded on” source chips.
🚧
Restricted content
Set explicit boundaries. Topics you restrict are not improvised, and ownership or sensitive questions are declined politely.
🤝
Human escalation
When a visitor wants a person, the Advisor collects a contact request and passes the context to your team.
🔒
Consent-aware
Anonymous by default. Contact sharing happens with a clear notice, and acceptance of terms is recorded with versions and time.
05 · Use cases
The same platform. Different conversations.
Whatever you sell, the Advisor starts with the visitor's intent and ends at a useful outcome.
We're coming with our children and want something relaxed, but also one special evening.
Understands the family, dates and occasion, then coordinates stay and experience options.
→ Qualified enquiry or direct booking
I'm looking for a plot I can build on in two years — what should I check first?
Explains approvals, layouts and timelines from your own project knowledge, then offers a site visit.
→ Site-visit lead with context
I get irritation every time I shave.
Explores routine and desired outcome, then gives guidance grounded in the brand's approved content.
→ Better product fit and trust
Something gentle for my baby's skin — and I want to know exactly what's in it.
Explains ingredients and suitability from approved sources, leaving the decision with the parent.
→ Informed selection
I want to show I'm a fan, but I don't want to look like I'm wearing merchandise.
Explores subtlety, occasion and style before curating a small, reasoned set of options.
→ Discovery and creative insight
I need a gift, but I don't know what would actually suit her.
Explores recipient, taste, budget and meaning, then presents a short, reasoned selection.
→ Assisted discovery
06 · Human + AI
Designed to strengthen people, not erase them.
AI brings availability, consistency and scale. People bring judgement, empathy and accountability.
Automate the repetitive. Augment the valuable. Escalate the consequential.
A complex enquiry becomes a qualified lead. A sensitive situation is routed appropriately. A high-value customer moves to a person with the conversation intact.
07 · Measurement
Measure outcomes, not chatbot activity.
Customer
Intent resolution, time-to-answer, confidence and repeat engagement.
Commercial
Qualified enquiries, hand-offs, conversion and assisted revenue.
Intelligence
Unanswered questions, objections, unmet needs and recurring customer language.
Start focused. Prove the value. Then expand.
Pick one high-value journey, build its knowledge in iStudio, publish, and measure from day one. Access is currently invite-based — request yours, or try the Advisor right now.